What are a warranty period and the scope of warranty?
A warranty period is the period of time that warrant free repair and adjustment services in case of a malfunction occurred under normal use that has followed instruction manuals. The period varies according to manufacturers, retailers, and products.
A warranty period generally starts on the date of purchase recorded at retailers.
The certificate of warranty has the description of a warranty period and scope. The certificates are issued by manufacturers or retailers and generally issued only once.
The certificate of warranty is valid only in the country of purchase. In order to use the product or give it as a gift outside the country of purchase, consult retailers or manufacturers because some watches offer international warranty.
The international warranty is valid only in designated countries. We recommend confirming the countries before purchasing.
The scope of warranty
- For watches, the scope of warranty covers a watch body (movements and cases) and a metallic band in general. The content of warranty may vary according to products. Batteries are not covered by the warranty in general.
For example, some products' warranties do not cover metallic bands, parts covered by the warranty vary in accordance with conditions, and some products have conditions such as repair service done by replacement. Read the certificate of warranty carefully.
- For clocks, the scope of warranty covers a clock body in general. The content of warranty may vary according to products. Batteries are not covered by the warranty in general.
For example, some products' warranties do not cover cases, glass, dials, and other accessories, and some products have conditions such as repair service done by replacement.
(Note): The above information applies to the members of
the Japan Clock & Watch Association and their products.